Returns & Cancellation
30 days right of cancellation
We offer a 30-day return policy on items that you purchased in the skatedeluxe skate shop. For all non-worn and non-damaged products that you send back to us 30 days after receipt, you will receive your money back. Upon your request, we'll apply your balance to your new order - e.g. when exchanged for another size or another item. Details on your right to cancellation can be found in our terms and conditions under "instructions on cancellation".
Are returns free of charge?
Returns are free of charge if you use the return label provided by us.
You will receive the return label after registering your return online.
How do I send something back?
To register a return, please log in to your skatedeluxe account. Once you're logged in, go to the "Orders" section and select the order you wish to return. Then click on "More details" and use the "Register return" button. In case you purchased without logging in, you can access the order overview link from one of the order confirmation emails and use the "Register return" button there.
Once you have registered your return, you will receive the return label via email for download. You can either print out the label or have the QR code scanned at the return centre.
- The items should be in mint condition & their original packaging. Please do not remove the labels and, if possible, use the box or shipping bag in which your order was delivered to return it. If you are returning a deck or a complete board, please pad the nose and tail carefully.
- Remove old labels and barcodes to prevent any shipping errors and stick the new return label to the parcel.
- Drop off the parcel at a designated point and keep the delivery receipt until we confirm the return processing by email. You can check the status of your return via your skatedeluxe account using the tracking number.
FAQ
Go to your skatedeluxe account. Select the order under "Orders", click "More details" and then use the "Register return" button. If you have already registered your return, you can download the return label from your skatedeluxe account or from the email we sent you after you registered.
For returns from all EU countries as well as Switzerland, Liechtenstein and the United Kingdom, you do not need to include a return form in the parcel. We will allocate the return using the return label.
When you register your return, you can decide what to do with your credit. You can specify whether you want a refund, a voucher or whether we should offset your credit to a new order.
» Your vouchers and creditOur goal is to process your refund as soon as possible. Upon receipt of your return, your credit will be refunded within 10 days. Refunds will be made to the original payment method your order was placed with or via bank transfer.
Discount vouchers and Premium Club vouchers can’t be paid out.
If your refund cancels the discount, the voucher value will be deducted from the refunded amount.
However, if you request an exchange within the same product category (for example shoes for shoes, pants for pants) then the discount will become valid again and we will gladly grant it.
Simply write a comment about this when selecting the payment method e.g. "Exchange, please grant me the discount again since it was deducted with the return."
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If your return has already been confirmed as received by us, we will process it within 10 business days. You will receive an e-mail as soon as your return has been processed.
If you do not want to send a registered return and want to keep the items, this is of course possible. You don't need to do anything else. However, for technical reasons the registered return cannot be deleted or cancelled from the system. Thanks for your understanding!
If you want to register a complaint about an item because of a defect, then please send us 2-3 photos via e-mail and describe the defect. Tell us exactly what is defective and how it happened so that we can process your complaint as quickly as possible. Please also state whether you would like a replacement (if available), a refund or a voucher for a new order.
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